Practical guidance, real-world examples, and tools created for banks that need a clearer way to manage social media risk.
FEATURED CASE FILE
A legitimate bank giveaway attracted impersonating replies, repeated scam messages, and a malicious look-alike link designed to trick customers.
Social Media Risk — Case Study A Blood Drive Post. A Threat to a Sheriff. And a Two-Page Comment That Ended Up in a Law Enforcement Investigation. A Facebook comment
The New Social Media Risk Series — Part Three of Three They Built a Fake Version of Your Bank. And Your Customers Almost Fell For It. A community bank ran
The New Social Media Risk Series — Part Two Bank social media monitoring failures cost institutions more than most leaders realize. In this post, we examine the financial, regulatory, and
FREQUENTLY ASKED QUESTIONS
Bank Monitor is a fully managed social media risk management service for banks. We continuously monitor your connected platforms, identify risk, manage remediation, and document the outcome.
No. You do not need a login, alert queue, software training, or an employee assigned to monitor the program. We involve your bank only when a bank-specific decision, communication, or escalation needs your input.
We monitor and remediate fraud and scam attempts, impersonation, complaints, harmful content, privacy concerns, and regulatory compliance issues across supported bank-created and user-generated activity.
