Bank Monitor manages the risk that follows.
Through continuous monitoring, intelligent risk detection, expert human review, remediation, documentation, reporting, and examiner support, we provide one fully managed service built for banks.
THE RISKS WE MANAGE
Every post can create a new opportunity for customers, scammers, critics, and bad actors to join the conversation. Bank Monitor identifies, manages, and documents the activity that may create risk.
FULLY MANAGED, START TO FINISH
Bank Monitor manages each issue from identification through remediation and documentation. We involve the appropriate bank contact only when a bank-specific decision, communication, or escalation is needed.
Fraud and scam activity can appear alongside legitimate bank content at any time. Scammers may use comments, replies, messages, links, or impersonating accounts to mislead customers, collect information, or direct people away from your institution.
Bank Monitor continuously monitors supported activity on your connected social media platforms for signs of potential scam activity, including suspicious links, phishing attempts, known bad actors, and other activity that may place customers or your institution at risk.
When activity requires attention, our team evaluates the available context, remediates the issue, and documents what occurred. Remediation may include capturing the activity, removing it, and preserving a clear record of the action taken.
Impersonation can make customers believe they are interacting with your bank when they are not. Fake profiles, copied branding, misleading replies, and coordinated bad actors can create confusion, damage trust, and expose customers to fraud.
Bank Monitor monitors supported activity on your connected social media platforms for accounts and interactions that may misrepresent your institution or target your audience. Our team reviews the available content, account information, and surrounding conversation to determine the nature of the concern.
When impersonation or harmful activity is identified, we manage the remediation and preserve a complete record of the activity and action taken.
Social media gives customers and the public a visible place to share concerns about your institution. A complaint may be routine feedback, or it may reveal a service issue, attract broader attention, or create reputational risk.
Bank Monitor monitors supported activity on your connected social media platforms for complaints, negative conversations, and other public activity that may require attention. Our team reviews the content and surrounding context to distinguish ordinary engagement from concerns that warrant remediation and documentation.
Each matter is captured, evaluated, and tracked through resolution, creating a clear record of what appeared and how it was addressed.
Harmful content can appear quickly and may require immediate attention. Obscene language, threats, harassment, hateful content, and other disruptive activity can affect the safety of your online community and the reputation of your institution.
Bank Monitor monitors supported activity on your connected social media platforms for content that violates established standards or creates a potential safety or reputational concern. Our team captures the activity, manages remediation, and documents the action taken.
The result is a clear record of the content, the response, and the final outcome.
Regulatory compliance begins with what your bank publishes. Product and service posts, promotional content, rates, disclosures, and other bank-created social media activity must be evaluated against applicable requirements, including rules such as TILA, TISA, and RESPA.
Bank Monitor evaluates bank-generated content as well as supported user-generated activity on your connected social media platforms. Our team identifies regulatory, consumer-compliance, privacy, and recordkeeping concerns; manages remediation; and documents the action taken.
This provides a clear, ongoing record of your institution’s social media compliance process for management, auditors, and examiners.
Technology helps surface activity that may matter. Experienced human review determines what happens next.
FREQUENTLY ASKED QUESTIONS
Clear answers about how Bank Monitor manages the social media risk that follows after your bank publishes.
Bank Monitor is a fully managed social media risk management service for banks. We continuously monitor activity on your connected social media platforms, identify potential fraud, impersonation, complaints, harmful content, privacy concerns, and compliance issues, then manage remediation and document the outcome.
Our technology helps surface activity that may require attention, while experienced specialists review the context and take appropriate action. Your team is involved only when a bank-specific decision, communication, or escalation is needed.
No. Bank Monitor is fully managed by our team.
You do not need a login, an alert queue, software training, or an employee assigned to monitor the program. We handle the ongoing monitoring, review, remediation, and documentation work.
We involve the appropriate person at your bank only when a bank-specific decision, communication, or escalation requires your input.
Bank Monitor monitors activity that can create risk for your institution and its customers. That includes fraud and scam attempts, impersonation and bad actors, complaints and reputational concerns, harmful or threatening content, privacy concerns, and regulatory compliance issues.
We evaluate both bank-created content—such as product, service, promotional, rate, and disclosure posts—and supported user-generated activity on your connected social media platforms.
We evaluate more than written captions and comments. Bank Monitor can also identify text within graphics and analyze spoken content in supported videos, helping surface risk that may not appear in the written post copy.
Every item of activity on your connected bank pages is captured and preserved. When Bank Monitor finds a scam, impersonation attempt, harmful comment, or other concern, our team reviews the activity and surrounding context, takes the appropriate remediation action, and documents what happened.
The remediation action may include removing a comment or post, reporting an account, or taking another appropriate step. Each month, your bank receives a complete documented record of the activity captured, issues identified, actions taken, and outcomes.
Bank Monitor evaluates captions, graphics, and supported video content for applicable compliance, privacy, disclosure, and consumer-protection concerns.
We notify the appropriate bank contact with what needs to change. Once your bank corrects the post, we document the issue, remediation, and outcome in an exam-ready audit trail.
Every item of activity on your connected bank pages is captured and preserved in your monthly Bank Monitor Archive. It includes the activity captured, issues identified, actions taken, remediation efforts, and outcomes.
Each record includes a direct link to the original post, so management, auditors, or examiners can copy the link into a browser and review the specific content when needed.
Bank Monitor handles the ongoing monitoring, review, remediation, and documentation work. We involve the appropriate person at your bank only when a bank-specific decision, customer communication, content correction, or escalation requires your input.
Your team stays in control of decisions that belong to the bank—without having to manage the day-to-day program.
No. Your bank remains in control of its social media strategy, content, approvals, and customer communications. Bank Monitor manages the risk that follows after content is published.
We handle the continuous monitoring, review, remediation, and documentation so your team can focus on communicating with your audience—not on watching every comment, alert, or potential issue.
Your team cannot watch social media activity 24/7. Bank Monitor provides continuous technology monitoring of supported activity, then our team reviews and remediates issues that need attention.
Bank Monitor identifies obscene language as a high-priority violation within moments of it being posted. The activity is captured and documented for your Bank Monitor Archive, then the comment is automatically removed.
That reduces the time harmful content remains visible and helps minimize social media risk for your institution.
