BANK MONITOR was created from the inside of a community bank — by people who lived the problem before they solved it.
In 2013, the FFIEC released social media guidance that changed what regulators expected from banks. For Jill Williams, then a senior banker managing her institution’s social media, the requirements were clear. What wasn’t clear was how any community bank was supposed to meet them.
Content approval was something her team could handle. But the guidance went far beyond that. Comments, third-party activity, scam posts, reputational threats accumulating on public pages in real time — none of that had a practical solution. And examiners were paying attention.
Monte Williams had spent over two decades in finance and banking. When Jill brought the problem to him, his instinct was the same as any problem solver’s: find the best tool available and put it to work.
There wasn’t one.
The few options that came close either required the financial institution to manage the platform themselves, adding work instead of removing it, or they addressed only pieces of the guidance, leaving critical gaps that examiners would eventually find.
Nothing on the market covered FFIEC social media guidance from beginning to end. Nothing was fully managed. And nothing was built specifically for community banks and credit unions, the institutions with the most to lose and the fewest resources to protect themselves.
To our knowledge, that is still true today.
So we built BANK MONITOR from the ground up. Not as a generic social media tool adapted for compliance, but as a purpose-built solution designed exclusively for financial institutions.
BANK MONITOR is not a platform your team logs into. It is a fully managed service that runs for you 24 hours a day, 7 days a week, using proprietary software staffed by people who have worked inside the industry they serve.
We monitor everything your content approval process misses. User-generated content in your comment sections, phishing links dropped by third parties, bot activity, impersonation accounts, and reputational threats that develop in real time on your public-facing pages. When something is detected, our team reviews it, remediates it, and documents it. You get a complete, examiner-ready record without lifting a finger.
Built for Examiners. Trusted by Banks. Managed by Experts.
Founder | Compliance Specialist
I spent over two decades as a senior-level banker in human resources, retail, and marketing. I know what it feels like to be responsible for a bank's social media presence while managing everything else that comes with the job. I built BANK MONITOR because I was the person who needed it and could not find it. That experience — working inside a community bank, watching the compliance requirements evolve in real time, and understanding the real risks that live in comment sections and third-party activity — is what drives every decision we make about this service. My goal has always been the same: give community banks and credit unions a solution that handles the full scope of their social media risk, so they can focus on banking.
Founder | Compliance Specialist
Chief Executive Officer
I came to this problem as a finance professional and a problem solver. When Jill described what she was facing — and we discovered together that no comprehensive solution existed — the path forward was clear. We needed to build it ourselves. With over 22 years in finance and banking, I understand the regulatory environment these institutions operate in. I also understand what it means to build technology that has to work correctly every time, because the institutions depending on it have no margin for error. BANK MONITOR is the result of that understanding. We are proud of what it does for the banks and credit unions that trust us with their compliance.
